If there is an issue with the property you can call me at 07 3286 1288. Alternatively, please email rentals@awardproperty.com.au. Please include the following in your log:
- the address of the property;
- your name and contact phone number;
- details of the maintenance issue (please be as specific as possible);
- how long the maintenance issue has existed; and
- Photos if applicable
Alternatively, if there is an emergency outside business hours please see below for the details of our approved emergency repairers:
Plumbing – X-Act Plumbing – 0417 631 907 (Trent)
Electrician – CJA electrical – 0490337756
Please note that the law makes it quite clear what is considered an emergency repair. These include:
- a burst water service
- a blocked or broken lavatory system
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm, fire or impact damage
- a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating
- a fault/damage that is likely to cause injury, undue inconvenience or which makes the premises unsafe or insecure (for example broken stairs).
If your situation is not listed as an emergency repair it is considered a routine repair and you must contact the office during business hours. We endeavour to have a repairman out on site within 72 hours.
